on 01-02-2011 16:10
Really annoying as was just about to use it to upgrade 3 months early, now have to wait another 2 months.
Wouldn't mind, but customer services denying any knowledge of previous level, even though I have emails and chat transcripts from the a week ago that states my upgrade was from this week!
I know I'll get the "you signed a contract" line, yeah great, doesn't help much and I didn't take a handset with my last renewal so am hardly in debt to them for a handset!
In my experience other networks (t-mobile and Vodafone) are more than happy to upgrade early for customers willing to commit to another 24months on top of their contract - they dont lose out in any way!
on 01-02-2011 16:29
I have had exactly the same thing, I posted about it on here Sunday, it's a disgrace, I was a week away from getting my upgrade, I've complained and if the outcome isn't satisfactory I'm going to let the contract run down and go elsewhere
on 08-02-2011 09:50
I've had the speak to upgrades line, but they won't discuss an early upgrade so looks like I'll be running mine down - It's even hard to just get a settlement figure from them.
on 08-02-2011 15:31
on 08-02-2011 15:33
on 17-02-2011 18:39
I have canceled my insurance twice now because they didn't do it right in the first place. and now I canceled my bolt ons that I don't actually use.
I have emailed a complaint they advised that the valued my custom and asked me to call the thinking of leaving o2 line they advised me that they couldn't do anything and suggested I email a complaint - are they actually valuing my custom..... NO!
I wanted to terminate my contract and that will cost £200+ rip off!