Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unable to make contact about new billing system

I have been sent a letter from o2 requesting I call them otherwise they will no longer be providing me with their service. I have called many times, never spoke to anyone and just listened to music for a total of 4 hours! I've text the help service o...

Billing

Hi, My latest bill contains a charge of £2.389 to the number 08540589000. I dont recognise this and believe that it may be a scam. Will you please investigate the charge and let me know who the call was to and exactly when it was made. Please reply b...

Cancellation

I would like to cancel this account please as of today , Account No - (REMOVED)

ENFORCEMENT AND TERMINATION NOTICE

I received an email from O2 on 1st May advising that Some of my O2 terms are changing.The following paragraph has been cut and pasted from the email:"There’s nothing you need to do. However, because of these changes, you have the right to end your Ai...

Resolved! Cancel insurance

Hi, I'd like to cancel my O2 insurance please

Resolved! Debt collection

You have sent me a debt collection letter when i have already paid off the contract and terminated it. I cant call you as the phone number doesnt work. You dont call me. Please urgently get in contact.

Resolved! E Sim problem help needed

My husband smashed his old phone ( iphone 12) and as I manage all the phone accounts theres alway a spare 'upgrade' somewhere. This happened to be my Son's plan. The new phone arrived and it's automatically set up the esim with my Son's number as wel...

Resolved! Fraud.

Ok so I do not know if this is in correct place but a few days ago I stupidly fell for a scam phone call calling from a private number instead of the normal numbers that they use so I can't block or report the number but after I got my account back I...

Resolved! Struggling too pay and phone was robbed

I haven't payed my bill ATM because my phone was robbed and don't know how too sort it

o2 don't give services what i pay for

For several months, after transferring my number from three to o2, I have had problems with the Internet. It started with the fact that I didn't have internet on my o2 card at all. After a few days, I visited the salon where they found that I had an ...

O2

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