Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to make a complaint

Anyone know how to speak to someone to make a complaint? I've made 2 phone calls already this week to have o2 Travel Bolt on added to my account without success (despite getting text messages to say it would be added). When I questioned some of the i...

Tariff charge

It says I have airtime tariff charge. However I pay for unlimited data and messages. What are the extra charges I am paying for?

eSIM activation

I’m waiting on my eSIM being activated. Fine it last night. can I put my SIM card in my new device while I wait?

Just signed up for eSIM online

Hi, I have just switched to o2 from Vodafone, did it all online through the o2 website. I selected 'eSIM' and it just tells me to download my new eSIM... but doesn't say where from? My partner said his was downloadable as soon as he put the order on,...

Entered wrong details

Good Eveningi have just started to apply for a phone contract , on entering my date of birth I made a mistake cannot change it , it could stop me from passing the credit score, how can this be rectified Before the credit check is done.?graham Frain

Resolved! Phone no longer tied to my account

Hello my mobile number has dropped off of the MyO2 section. I cannot see how much data, minutes and texts I have left on my account. Please can this be resolved.

Can't get through to O2 Customer Services

I have called O 2 twice in the last 2 days to try and discuss charges on my current bill. Each time I have been on hold for over 1 hour. I have tried calling the local O2 shop. However, no one answers, and it rings off after 2 minutes or so. How do y...

Can't sign into 02 account

Hi I have been trying to sign into my 02 account and it's not working thr password etc is right also

Resolved! Error code 14

Spent the day chasing 02 nearly 2 hours later spoken to 5 different people , pay for data on Apple Watch but keep getting error code 14 why am I paying a monthly amount of can’t use no one seems to be able to help how can I resolve error 14 and add m...

Resolved! About bill

Hiya I have been trying to talk to someone for over 3 weeks now just been keep being on hold for like a hour and more I need to talk to someone

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