cancel
Showing results for 
Search instead for 
Did you mean: 

Premium charges on my bill

john0651
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

There is a charge on my bill for premium services on my bill of £1.20.  This is for messages to 64084, these messages were in response to a customer response survey from Virgin media. I do not understand why you are charging me for a response to your survey.

There is another charge of £0.65 on the bill perhaps you can explain what this is for.

Regards,

John Wall

Message 1 of 4
264 Views
3 REPLIES 3

jonsie
Level 94: Supreme
  • 94721 Posts
  • 611 Topics
  • 7060 Solutions
Registered:

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

Message 2 of 4
260 Views

MI5
Level 94: Supreme
  • 150230 Posts
  • 641 Topics
  • 28607 Solutions
Registered:

@john0651 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 or Virgin on 

0345 454 1111

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: Tips to avoid unexpected charges on your bill 

https://psconsumers.org.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
260 Views

Enlli
Level 68: Extraordinaire
  • 8293 Posts
  • 57 Topics
  • 1704 Solutions
Registered:

65p will most likely be the cost of an MMS (picture message)

Guide: Accidental MMS Sending and How to Avoid it 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 4
232 Views