14-02-2019 00:13 - edited 14-02-2019 00:15
Follow the advice here https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278
Once you have supplied your PAC to your new network your current contract with the O2 will end immediately the port completes and O2 will generate your final bill. (This could be quite large, depending on how much time you have left on your contract)
on 14-02-2019 00:27
If your phone isn't unlocked already you may need this
Info on ending your contract here
on 15-02-2019 08:41
Good morning @graciebabe39, I was wondering if the information above helped you understand the porting process better? Do you have any additional questions we could help with?
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