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on 21-03-2022 07:19
Hello,
I decided to move my phone number of 22 years from 3 (been with them for 15 years) to O2 last Monday (14 March). Sent the PAAC code. Received the sim on Tuesday(15th), called O2 just to understand the process and gave them the PAAC code again. My 3 sim stopped functioning around 11am Wednesday 16th, immediately changed the sim card and restarted the phone. Porting did not happen:
Wed 16th 18.17 text from O2 customer services: Ive double checked the account and your old number is still busy transferring to the new sim card
Every day call and every day they assure me it will transfer by 6pm or within 24 hours
Yesterday visited an O2 store who put me through and the customer services said it will now be 3- 5 days which will make it possibly 10 days!!
Can't use my cards online.
Can't reset any of my online memberships that are tied to the number
If people call me on my normal number they get the message:
"You have called a wrong number. Please check the number and dial again" rather than tell ing them there is a problem please call later. Try explaining that to my 92 year old mother who has alziemers - causing her huge amount of anguish every time she tries to call me.
Can't operate my business as can't tell everyone who might call me.
Absolutely at my wits end.
Solved! Go to Solution.
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on 03-02-2023 12:45
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on 03-02-2023 12:45
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on 03-02-2023 14:02
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on 03-02-2023 14:02
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on 03-02-2023 14:15
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on 03-02-2023 14:15
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on 08-06-2023 12:23
I’m having the same issues. I’m starting to think after 8 days I’ll have to get a new number with a new provider
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22-06-2023 00:49 - edited 22-06-2023 00:50
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22-06-2023 00:49 - edited 22-06-2023 00:50
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on 22-06-2023 09:00
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on 22-06-2023 09:00
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on 29-08-2023 19:28
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on 29-08-2023 19:40
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on 29-08-2023 19:40
@Jamesp1234 Sorry, O2 in their wisdom have removed all the advisors from here leaving just us customers.
Sadly you will have to persevere with O2
Message O2 on
(Facebook) (https://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
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on 24-11-2023 20:31
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on 24-11-2023 20:31
There is no o2 support on this customer to customer forum.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone
Thanks
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 25-11-2023 13:41
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on 25-11-2023 13:41
I might be losing the plot here but who is @Halmossawi and what post are you replying to ?

