Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I am temporarily not using my mobile phone. Can I suspend my O2 account payments for few months

I am temporarily not using my mobile phone. Can I suspend my O2 account payments for few monthsbut retain my mobile number

Resolved! Need to cancel O2 account & plan

I was in the UK for school and had a Virgin Mobile (now O2) SIM only plan. I have since returned home (Canada) and have been unable to cancel my phone plan. I had thought that it would automatically cancel after 30 days but now I am getting emails ab...

Resolved! Trading in my phone

I upgraded my phone yesterday and traded in my old phone and opted for my own packaging but didn't receive any details about where to send my phone??!! I've tried to 'chat' to someone today but keep getting kicked out and then finally spoke to someon...

Lowering monthly bill

How do I go about reducing my monthly bill

O2 network and underground networks

Can my o2 mobile phone work underground?

Resolved! Change name on payment card and details

I would like to change billing name and card. How do I do this?

Resolved! Travel

Can you tell me the daily charges for using my phone in the Caribbean please.

Resolved! When will my number switch over?

Hi - I requested to keep my old pay as you go number for my new contract phone on Friday morning. When will this activate. No one can call me yet as the number doesn't seem to be active?

Upgrade

Hi, I am not due an upgrade or next year. Is there any way at all I can upgrade without pay remainder of device plan? Trading in my current phone ? Is there any options that could get me a new upgrade. Thanks

Resolved! Contract finishes soon - buying new contract beforehand?

Hello, My pay monthly contract with O2 ends at the beginning of December. There’s a much cheaper O2 pay monthly sim only tariff currently being advertised for Black Friday - can I purchase this beforehand, then on the day my contract ends switch over...

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