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Porting problems - PLEASE HELP!!!

noblehua
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Hello,

I decided to move my phone number of 22 years from 3 (been with them for 15 years) to O2 last Monday (14 March). Sent the PAAC code. Received the sim on Tuesday(15th), called O2 just to understand the process and gave them the PAAC code again. My 3 sim stopped functioning around 11am Wednesday 16th, immediately changed the sim card and restarted the phone. Porting did not happen:

Wed 16th 18.17 text from O2 customer services: Ive double checked the account and your old number is still busy transferring to the new sim card

Every day call and every day they assure me it will transfer by 6pm or within 24 hours

Yesterday visited an O2 store who put me through and the customer services said it will now be 3- 5 days which will make it possibly 10 days!!

Can't use my cards online.

Can't reset any of my online memberships that are tied to the number

If people call me on my normal number they get the message:

"You have called a wrong number. Please check the number and dial again" rather than tell ing them there is a problem please call later. Try explaining that to my 92 year old mother who has alziemers - causing her huge amount of anguish every time she tries to call me. 

Can't operate my business as can't tell everyone who might call me.

Absolutely at my wits end. 

 

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pgn
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Thank you, @O2Lisa - and @noblehua, you are in good hands now. Hope all is sorted soon.

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pgn
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Hi @noblehua - sounds like a catalogue of disasters. I am tagging in @O2Lisa, one of the Forum's O2 Advisors, to see if she can set things straight. 

She should be in touch shortly, she comes in around 8am.

Good luck - watch this space.

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noblehua
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Thank you SO much!

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O2Lisa
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Morning all, thanks for the tag @pgn.

Sorry to hear this @noblehua, I'll message you privately and look in to this for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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pgn
Level 63: Greatness Assured
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Registered:

Thank you, @O2Lisa - and @noblehua, you are in good hands now. Hope all is sorted soon.

O2CommunityAwardNotCS




O2 Social Media
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Message 5 of 12
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MartinC
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I am having exactly the same problems porting from Virgin, having received my new O2 sim on 15 March. Porting has failed multiple times now and I have no idea when this will be fixed despite many calls to the help desk. My father is in hospital, I am next of kin and they have my old mobile number as their contact.

@O2Lisa - can you also take a look at my case, it would be much appreciated as I am not getting any progress with the help desk

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O2Lisa
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Hi @MartinC, course I can.

I'll message you privately now so we can discuss this further. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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O2Lisa
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You're welcome @pgn 😊

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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noblehua
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Thank you @02Lisa @pgn. Miracles do happen!

 

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O2Lisa
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You're welcome @noblehua, have a lovely day 😊

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 10 of 12
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