Phone stolen out-of-hours

Anonymous · ‎09-06-2017

you can't report it 24 hours. only office hour via the phone and till 11pm in live chat. that's very bad. im so angry on them

Anonymous · ‎09-06-2017

even if you stay on the line, the automatic voice says that they are close and cut the line. you can't report it out of hours

Cleoriff · ‎09-06-2017

That should never happen @Anonymous. It is meant to be a 24 hr service as per guide here http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

Veritas Numquam Perit

MI5 · ‎09-06-2017

I remember another post yesterday saying customer service were closed early so maybe they are having problems?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎09-06-2017

@MI5 wrote:
I remember another post yesterday saying customer service were closed early so maybe they are having problems?

Yes I remember that Rich...just after 8pm as I recall. Appalling if this is the case particularly with lost and stolen devices. Something for @MercedesS @Martin-O2 or @Marjo to investigate asap?.

Veritas Numquam Perit

MI5 · ‎09-06-2017

Yes and consideration made for any calls or charges incurred on the account after the loss too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎09-06-2017

lI'l certainly look into this guys! @Anonymous I'll send you a private message to get a couple more details about your situation.

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Martin-O2 · ‎26-07-2017

@Anonymous Apologies for the delay in getting back to you on this one. We've checked with the out of hours team and they have not had an issues or downtime recently.

Can you confirm the number you attempted to call on?

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