cancel
Showing results for 
Search instead for 
Did you mean: 

Phone stolen out-of-hours

Anonymous
Not applicable

you can't report it 24 hours. only office hour via the phone and till 11pm in live chat. that's very bad. im so angry on them

Message 1 of 8
1,552 Views
7 REPLIES 7

Anonymous
Not applicable

even if you stay on the line, the automatic voice says that they are close and cut the line. you can't report it out of hours

Message 2 of 8
1,550 Views

Cleoriff
  • 127454 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

That should never happen @Anonymous. It is meant to be a 24 hr service as per guide here http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

Veritas Numquam Perit

Girl in a jacket
Message 3 of 8
1,543 Views

MI5
Level 94: Supreme
  • 151683 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
I remember another post yesterday saying customer service were closed early so maybe they are having problems?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 8
1,542 Views

Cleoriff
Level 94: Supreme
  • 127454 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@MI5 wrote:
I remember another post yesterday saying customer service were closed early so maybe they are having problems?

Yes I remember that Rich...just after 8pm as I recall. Appalling if this is the case particularly with lost and stolen devices. Something for @MercedesS @Martin-O2 or @Marjo to investigate asap?.

Veritas Numquam Perit

Girl in a jacket
Message 5 of 8
1,541 Views

MI5
Level 94: Supreme
  • 151683 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
Yes and consideration made for any calls or charges incurred on the account after the loss too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 8
1,539 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

lI'l certainly look into this guys!  @Anonymous I'll send you a private message to get a couple more details about your situation. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 7 of 8
1,523 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

@Anonymous Apologies for the delay in getting back to you on this one. We've checked with the out of hours team and they have not had an issues or downtime recently. 

 

Can you confirm the number you attempted to call on? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 8 of 8
1,441 Views