Turning off Big Bundle Auto Top Up

[imky]

How can I turn off Big Bundle Auto Top Up online? No help whatsoever on this site!

IK

[Anonymous]

@imky Contact customer service & they may be able to do it for you 

http://www.o2.co.uk/contactus

4445 for pay as you go 

[MI5]

Have you tried the auto top up help here ?
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[Marjo]

@imky Hi, how are you getting on? Let us know if you tried the link posted above and if it worked for you? Cheers!

[imky]

Sadly I've come to the conclusion that it's impossible to turn off autotop online. I also tried to do this by phone but the person I spoke to do seemed unable to do this as well. She said she would phone me back about the matter but I never received a call. Pretty shameful all round!

[adamtemp64]

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-auto-top-up/m-p/865402#M91359 is the solution here any good

[jonsie]

Seems like a useful link @adamtemp64

Unfortunately I no longer have a P&G account to try it.

https://autotopup.o2.co.uk/O2UK/Default.aspx

[Marjo]

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@imky wrote:

Sadly I've come to the conclusion that it's impossible to turn off autotop online. I also tried to do this by phone but the person I spoke to do seemed unable to do this as well. She said she would phone me back about the matter but I never received a call. Pretty shameful all round!

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Hi @imky sorry to hear you were unsuccessful with it earlier. 😞 Did you check the other link provided above by adamtemp64 in case that might be of help?