Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! sim card 4/5 years old

hi ive had an o2 sim card for around 4/5 years but ive never been able to purchase stuff by sms like extra internet or your bank holiday deals ive tried several time but to no success can anyone suggest a fix ?

Resolved! Pin2

Hi the default pin2 is 5555 and pin 1 is oooo

S8+ and Emergency calls only with full bars

Do you think it can be fixed by O2 by any chance?When phone is setup to Automatic network- it is picking up WRONG network which not allowing to make a call just internet so shows the full bar!!!Then I have to change 'Automatic' to manual and pickup d...

Resolved! do not extend contract

hallo. I do not want to extend my contract, what do I do. After the last payment I would like to terminate the contract

Resolved! Get Up to £120 off LG G6 Device Plan

I have just signed up for the LG G6 which has an offer until the 26th July - Get up to £120 off. I wanted to know when would I see this saving? Does it come off my monthly bill?

Resolved! bill with a new billing address

Dear O2, I need a bill with my new billing address as proof of address. Could you please issue a new bill with the new address? The new address is [Removed] I have already made amendments on online but the bills haven't been updated. Thank you. Kelly

Resolved! Cancellation of airtime plan

Hello This month my device plan has been paid off, I'm now looking to cancel my airtime plan but cannot find an option to do so. Do I have to contact O2 through phone or is there a way through my O2? any help would be appreciated.

Resolved! Calls abroad

Heya, my boyfriend has recently gone on holiday to Tenerife, we are both on 02, however he is on contract and I am on a pay monthly tariff, I know I will not get charged for calling him, but can someone tell me how much he will be charged please ?

Resolved! Email contact

I've tried the "guru" route (useless). I've phoned (worse than useless). Is there an email address I can use to either resolve an issue or better still complain? O2 seem to dislike things in writing.Steve

Aerial direct

I have two phones with o2 and somehow a couple of years ago now aerial direct took over one of them. I never noticed much difference just that they were a partner of o2. During my last upgrade I chose a sim only deal which with every network is a 12 ...

O2

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