Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 115735 Views
  • 24 replies
  • 5 kudos

Resolved! Pay & Go Bill History

Hi, When I transferred from a Pay & Go phone to a Pay Monthly SIM only my Pay & Go account transaction details were removed. Although most of the credit on the original account was transferred to the new one, I don't think all of it has been, and I w...

Anonymous by Not applicable
  • 989 Views
  • 12 replies
  • 0 kudos

Resolved! Death of account holder

Hello. My husband passed away on 27 Nov 2013. I've been trying to get round to doing everything and tcancelling this account is one of the things on my list. However, I cannot find anything anywhere on O2 website to contact someone directly via email...

Anonymous by Not applicable
  • 7974 Views
  • 5 replies
  • 0 kudos

Resolved! Text message failure

I recently upgraded to the HTC One X+ from the Desire S and I have to say I love the phone, except from one problem! The majority of my text messages send, however I find that the odd text gets the red triangle. The text eventually sends after I pres...

Anonymous by Not applicable
  • 3462 Views
  • 5 replies
  • 0 kudos

Resolved! lost phone

hi im nick, lost phone today, couldnt find it. probably someone picked it up. got it blocked but can police still track where it is

Anonymous by Not applicable
  • 1087 Views
  • 13 replies
  • 0 kudos

bbm packages.

im struggling with topping up the right amount of money to get the bbm package, ive got a 10 pound top up voucher, is there anyway i can get bbm with just £1O voucher? im not really bothered about texting as ive got another pgone on a different netwo...

Anonymous by Not applicable
  • 18304 Views
  • 4 replies
  • 1 kudos

Resolved! Upgrading from 3G to 4G as a current customer

Hi all after reading an article on Engadget about O2 dropping there 4G prices to £17 a month (my current 3G bill is £17 before phone payment) I called them up to ask if I could move to 4G as I already have a 4G phone (iPhone 5S) they came back saying...

Anonymous by Not applicable
  • 3156 Views
  • 107 replies
  • 0 kudos

Resolved! cancelling contract and remain on old terms

Hi All Took out a new contract online on 17 January - sent the phone back as it didnt do what i needed it to do! Anyway can I now cancel my contract and go back to the way I was so I can get a new contract instore. Could I cancel online contract inst...

Anonymous by Not applicable
  • 1381 Views
  • 9 replies
  • 0 kudos

Resolved! Infrequent pay as you go user

Hi, Which O2 PAYG service would be good if I just want to keep some credit on my phone and not have it wipe every month. It's a back up phone and something like £10 could last me several months. if there is such a service, how would it also work with...

Anonymous by Not applicable
  • 1569 Views
  • 7 replies
  • 0 kudos

Sim Cards - PAYG and general advice

Sim cards are required for all mobile phones no matter how basic they are or how technologically advanced they are. Sometimes sim cards need replacing (damaged) or sometimes you want to change your number (you are allowed one free number change from ...

gemz4the1 by Level 23: Casual Specs
  • 3424 Views
  • 4 replies
  • 1 kudos

Resolved! My Card was stolen. Can't pay bill :(

Just before christmas my Wallet was stolen and i had money taken out of my account. lloyds Put a bar on it and it's being investigated now. I have since had two seperate Debit cards sent out but all of them have still had the block on them due to a e...

Anonymous by Not applicable
  • 1687 Views
  • 30 replies
  • 0 kudos