Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 239260 Views
  • 2 replies
  • 2 kudos

Resolved! False advertising and branding of loyalty

Hello everyone, I am making a complaint about my recent upgrade and the way it has been advertised and handled in an extremely misleading manner. O2 are currently advertising a sim only promotion of 5GB data and unlimited minutes/texts for £16/month ...

Anonymous by Not applicable
  • 3362 Views
  • 17 replies
  • 0 kudos

Resolved! a second line

how long do i have to wait before adding a second line to my account

Anonymous by Not applicable
  • 1746 Views
  • 3 replies
  • 0 kudos

Phone stolen out-of-hours

you can't report it 24 hours. only office hour via the phone and till 11pm in live chat. that's very bad. im so angry on them

Anonymous by Not applicable
  • 1592 Views
  • 7 replies
  • 0 kudos

Resolved! Contract phone for my child

Hello, Set up a contract phone for my daughter this year linked to my account, she previously had a pay as you go and it was working out quite expensive. I thought this might have been the answer. However, with her new iphone came all the apps and no...

Anonymous by Not applicable
  • 1997 Views
  • 2 replies
  • 0 kudos

Resolved! Downloading PDF Bill

Cannot download a prf bills.After clicking on 'Download and print latest bill' I have an error message: Diagnostic Information URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1015578371&return_url=https%3A//billing.o2.co.uk/bill?...

vava by Level 1: Joiner
  • 2444 Views
  • 9 replies
  • 0 kudos

Resolved! Website error

When trying to print/download my bill on your website I get the following error screen: I have already had an online chat with an O2 employee who was unable to resolve the situation. I have tried logging in on several machines and using several diffe...

Sharon Error Screen.png
Anonymous by Not applicable
  • 2322 Views
  • 6 replies
  • 0 kudos

Resolved! BILL PRINT ERROR

Sp often I am unable to Print O2 Bill. Diagnostic Information URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1010839423&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=9afc3912-32a3-4aac-afd6-170f4b07477c Error Code...

Anonymous by Not applicable
  • 2294 Views
  • 13 replies
  • 0 kudos

Resolved! Download or print latest bill error

Each time I click the "download and print latest bill" link the compantion tab opens like normal but then I get an error.Retry also gives the same error and it asks me to copy the text that is at the bottom of this. Edit: this has been for 5 days so ...

Anonymous by Not applicable
  • 1275 Views
  • 5 replies
  • 1 kudos