Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Stolen phone and responsibility for charges

Hello community ... I had my (unlocked) phone stoeln in Naples. I am being billed £423 in unaurthoised use ... O2 is discounting all but £100 which I have to pay. The list of numbers dialled all commence with the numeral '2' which I learn from the It...

Resolved! Faulty iPhone

I am currently in the middle of a 2 year contract and my iPhone 6s Plus and it has developed a hardware issue, confirmed by Apple who have run diagnostics on it. It's out of Apple warranty, does anyone know if o2 warranty is 12 months like Apple or d...

Resolved! cancel my contract

is there a way i can cancel my pay monthly plan online?ive looked but cant find anything.

Resolved! 50202 CLAIM text.

Hi can someone help me please, when ever I text CLAIM to 50202 I usually get a text back saying whether or not I've already claimed or when my rewards Date is, for someone reason when I send Claim now it fails to go through it don't know why but it w...

Resolved! Excessive data use

Can anyone explain how something listed as a Data Event at midnight with a duration of 0:00 minutes can be billed at £54.85 and said to have used 2GB of data on my phone?

Resolved! Get out of Sim-only by upgrading then cancelling

Hi, I accidentally got a new contract out with 02 instead of upgrading. I have been told I have to pay a £50 termination fee for my old sim-only that I have had for years so that I am not paying for two contracts simultaneously, I cannot afford them ...

Resolved! Odd call

I had my phone stolen in Paris last week. Reported it immediately to O2, who barred it and sent me a new sim card to put in an old phone.I (well my teenage daughter) set the 'lost iphone' thingy to call me if my phone was found by the Police to my mo...

Resolved! international calls

so now we can call,t ext and use data wherever we are in Europe - i went to france last week and made two calls on french numebrs and got charged. this is onlya few pounds but assuming it should have been free does anyone had the same problem?

Resolved! Mobile data useage

Good morning.i am not very techie, and have just been shown, by the o2 shop how to use a personal hotspot, for my ipad. This is working well. However on checking my account, it says that i have used 8.2 mb of mobile data. My plan is unltd text and ca...

Resolved! PAYG rewards

Hi folks I am thinking of moving to Giff Gaff as they after more data on their goody Bags than O2 bundles. How can I get my O2 PAYG top up rewards back when I switch? If I have less than £10 I can't get the usual vouchers. Can I donate it to a family...

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