Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing bank details

Hi Does anyone know how to change your bank details for your direct debit? I have looked through the site but I cannot find any reference to this. Any help would be appreciated Many thanks

Resolved! Can I get around buying out my contract this way?

Hi, I recently broke the screen on my Samsung Galaxy S6 so it has now become unuseable with 6 months left on my contract. I know that I can upgrade 3 months early, but I don't have another device to use in the meantime, and I'd prefer to upgrade to a...

Resolved! Upgrade SIM only to phone

Hello just started my 12 months SIM only just like to know can I upgrade early to a phone.

Resolved! lost sim card

HiI lost my phone and need duplicate of my sim card but I change adress. New adress is [removed]Is it possible to sent me new sim card to new adress?

Resolved! updating my details

Can someone remind me, please, where on the site to go to update my details ? I wish to register a different 'phone, change my 'phone number and change my email address. It would be appreciated if you could email any advice to peterswain33**Personal ...

Resolved! My o2 not working

I have tried to login in to my o2 and i cant get in.It says the service is busy.I would like to know if my 02 will be back on soon. Thank you

Resolved! change tarriff

Hi I would like to change my current tariff.I have 10 pounds of data Big Bundle. I would like to change the tariff that will allow me to contact foreign phone numbers.

Resolved! Convert my account from Corporate O2 account to normal

Hello, I have a coprorate account with Citi UK but I have moved out of Citi and will request you to convert my number into a normal Pay-as-you-go account Can you please help me how to go about it? Vikash

Resolved! How can I get a PAYG phone to work on a WiFi in my house?

Hello O2 community. Like many others I have a very simple question. How can I get a PAYG phone to work on a WiFi in my house? The area signal doesn't work, not even in the garden. Just for simple calls or messages would be very nice. The map coverage...

Resolved! O2 Upgrade Scam

On 3rd April I received a missed call from 01744 410630 who said they were from the O2 upgrade and wanted to discuss my upgrade. Because my phone was due for upgrade within the next few months I called them back on voicemail ringback. Spoke to profes...

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