Solved: Older bills

Anonymous · ‎01-11-2017

Hi

I need to access my bills from December 2012 as I am applying for my permanent residency here in the UK and I need to show 5 continuous years of getting bills

How can I access this through the site ?

MI5 · ‎01-11-2017

O2 only allow you to go back 2 years I'm afraid.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/ba-p/101...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-11-2017

O2 only allow you to go back 2 years I'm afraid.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/ba-p/101...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎02-11-2017

Welcome to our forum @Anonymous! Let us know if you managed to access the bills as per MI5's info above?

Anonymous · ‎02-11-2017

HI Marjo

Thanks for the message

I know how to access them however is there anyway I am able to get hold of bills from the past 5 years?

Thanks

Peter

jonsie · ‎02-11-2017

The only possible way is to call customer service but I'm not sure they even keep them 5 years now.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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