Solved: Re: Phone not recognising sim

Anonymous · ‎24-02-2015

I am using HTC Desire 310 dual (0PA2200). I lost my Sony Xperia. The phone that I am using is not receiving or making calls. Any suggestions

MI5 · ‎24-02-2015

If you have reported the old phone lost to o2 they will have put a block on your account.
You need to call cs to have it lifted http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff · ‎24-02-2015

Is this recent? Have you only just started using this sim in the HTC?

Veritas Numquam Perit

MI5 · ‎24-02-2015

If you have reported the old phone lost to o2 they will have put a block on your account.
You need to call cs to have it lifted http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-02-2015

I lost my Sony Xperia that I had. I had make use of available phone on hand. I swapped the sim and inserted in the HTC Phone. I am unable to make or receive calls

MI5 · ‎24-02-2015

but did you report it to o2 and how and when did you sim swap?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎24-02-2015

Sounds like there is still a bar on the phone. Call customer service to have it removed

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎24-02-2015

Thanks for all your suggestions. I got in touch with customer service. I guess the barr will be lifted soon

MI5 · ‎24-02-2015

It should be pretty quick and will probably update overnight.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎24-02-2015

You will need to reboot the phone.....

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎23-01-2016

I Have just bought an Lumiere 550 from O2 and tried to put the iphone sim on my O2 account into the phone but it does not recognise it.

What can I do.

Chris

O2

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