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Phone not recognising sim

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Anonymous
Not applicable

on ‎24-02-2015 22:23

on ‎24-02-2015 22:23

I am using HTC Desire 310 dual (0PA2200).  I lost my Sony Xperia. The phone that I am using is not receiving or making calls. Any suggestions

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jonsie
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on ‎23-01-2016 19:20

on ‎23-01-2016 19:20

It's either not inserted correctly or there is a problem with your sim/account.-

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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MI5
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on ‎23-01-2016 19:22

on ‎23-01-2016 19:22

Is it the correct size of sim and have you put it in the correct slot for sim and not the SD card slot?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎23-01-2016 19:42

on ‎23-01-2016 19:42

Yes it is in the correct slot. I have checked three times.

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Anonymous
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In response to jonsie

on ‎23-01-2016 19:43

on ‎23-01-2016 19:43

I have inserted it correcty and it worked in my iphone two minutes before I changed it showing that it was working on the same account in a different phone.

 

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jonsie
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on ‎23-01-2016 19:52

on ‎23-01-2016 19:52

@Anonymous wrote:

I have inserted it correcty and it worked in my iphone two minutes before I changed it showing that it was working on the same account in a different phone.

 

In that case it can only be a faulty phone I would think.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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MI5
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on ‎23-01-2016 20:12

on ‎23-01-2016 20:12

Yes, it does sound faulty.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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