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Phone no longer tied to my account

GR301
Level 1: Joiner
  • 1 Posts
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Hello my mobile number has dropped off of the MyO2 section. I cannot see how much data, minutes and texts I have left on my account. Please can this be resolved. 

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MI5
Level 94: Supreme
  • 145096 Posts
  • 635 Topics
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Registered:

@GR301 

O2 have messed up a system update which is effecting thousands of customers.

1) You can use alternative email to gain access.

2) You can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>

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Message 2 of 2
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MI5
Level 94: Supreme
  • 145096 Posts
  • 635 Topics
  • 27832 Solutions
Registered:

@GR301 

O2 have messed up a system update which is effecting thousands of customers.

1) You can use alternative email to gain access.

2) You can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 2 of 2
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