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Phone bill

Timan
Level 1: Joiner
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I am writing because I have just realised on my latest bill that I have been being charged extra each month for premium text services. These texts were marketing texts about coupons that I have been receiving. I was never made aware that these texts were costing me money and I have not replied to them. Receiving the texts has been costing me £1.25 for each text and just this month has cost me an extra £11. Looking back I have realised that this has been going on since last November and was not aware. Is there anything I can do to get this mo eye back?
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TallTrees
Level 49: Rootin' Tootin' 
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Hello @Timan 

 

Very sorry to hear you have been scammed.  Look at this link it will be helpful

 

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

 

 

htthttps://community.o2.co.uk/t5/Discussions-and-Feedback/Tips-to-avoid-unexpected-charges-on-your-b...

 

Good Luck 

Ring Customer Services and get a Bar all Direct to bill debits

and Bar Premium rate Services to your phone.

 

 



HAPPINESS IS BEE SHAPED

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TallTrees
Level 49: Rootin' Tootin' 
  • 10628 Posts
  • 118 Topics
  • 344 Solutions
Registered:

Hello @Timan 

 

Very sorry to hear you have been scammed.  Look at this link it will be helpful

 

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

 

 

htthttps://community.o2.co.uk/t5/Discussions-and-Feedback/Tips-to-avoid-unexpected-charges-on-your-b...

 

Good Luck 

Ring Customer Services and get a Bar all Direct to bill debits

and Bar Premium rate Services to your phone.

 

 



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
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@Timan we have a community petition here https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
Level 94: Supreme
  • 143188 Posts
  • 632 Topics
  • 27459 Solutions
Registered:
A useful information resource here too https://payforitsucks.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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