Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unlink accounts

How do I unlink accounts and set up separate logins?

Resolved! Dual sim AND WiFi calling request

I’ve not posted here before, so forgive my incorrect protocol. I’ve been with 02 for quite a few years off & on.I’m after a couple of criteria:1. Dual sim2. WiFi calling So I bought a Samsung J6+ (dual sim and on the 02 WiFi call compatible list) to ...

Resolved! Travel

I am going to Turkey, is it included in the Europe zone on O2 or do I need to pay extra?

Resolved! Roaming not working

My calls or texts ain’t working

Resolved! Changing date of Direct Debit

Hello,I cant seem to find how to change the date of my Direct Debit? ThanksThomasina

Resolved! USA

Will I be able to use my phone in the USA

Resolved! Upgrade offer

I upgraded my plan last week (6th April) and as part of the offer there was a pair of wireless earbuds.Today on the live chart I was told the offer ended on 7th March.Has anybody had the problem? What did you do?I'm planning to go to the shop asap, b...

Resolved! replace phone

My phone has water damage and is not charging. I have insurance will i be ble to get a replacement phone?

Resolved! Mobile wifi

I bought a mobile hotspot and pay for airtime monthly. When purchased I told shop staff I needed it for weekends away in wales and was told that mast close by so no problems. However I get absolutely no internet access at all. I’ve now had for 4 mont...

Resolved! Order Progress Unsure

I placed an order this morning. o2 took the deposit from my account. however, the website failed and gave me an error. i have received no emails. i called and spoke to sales who transfered me to customer services who transfered me to referrals. refer...

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