Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 1
Registered: ‎18-04-2019
Accepted Solution

Cancelling contract

Hello,

 

My contract is due for renewal in May and I am now living overseas and would like to cancel it.

Can I do this online?

 

Amy

Level 63: Greatness Assured
Posts: 12,112
Registered: ‎31-03-2010

Re: Cancelling contract

Posts: 10,288
Topics: 82
Kudos: 1,114
Blog Posts: 2
Solutions: 119
Registered: ‎22-08-2016

Re: Cancelling contract

Hi @Amy92 

 

You cannot cancel your contract on line. You need to speak to customer services on freefone number +44344809222. 

 

Please also be sure to cancel your airtime as well in the same phone call. 30 days notice is required for cancellation.

 

If you have a Direct Debit in place, do not cancel it until after you have received your final bill which will cover any months still owed to O2 to pay off your device and one month's airtime, covering your 30 day notice period.

 

Good luck and I hope all goes well in your new home and country.

 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 67,763
Topics: 544
Solutions: 3,361
Registered: ‎04-01-2009

Re: Cancelling contract

If you are keeping your phone, think about getting it unlocked

Guide: Unlocking an O2 phone to use a different SIM card