cancel
Showing results for 
Search instead for 
Did you mean: 

Cancelling contract

Amy92
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello,

 

My contract is due for renewal in May and I am now living overseas and would like to cancel it.

Can I do this online?

 

Amy

Message 1 of 4
1,236 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 84: Resplendent
  • 22942 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:
3 REPLIES 3

Bambino
Level 84: Resplendent
  • 22942 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:
Message 2 of 4
1,213 Views

Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:

Hi @Amy92 

 

You cannot cancel your contract on line. You need to speak to customer services on freefone number +44344809222. 

 

Please also be sure to cancel your airtime as well in the same phone call. 30 days notice is required for cancellation.

 

If you have a Direct Debit in place, do not cancel it until after you have received your final bill which will cover any months still owed to O2 to pay off your device and one month's airtime, covering your 30 day notice period.

 

Good luck and I hope all goes well in your new home and country.

 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 3 of 4
1,211 Views

jonsie
Level 94: Supreme
  • 92917 Posts
  • 608 Topics
  • 6913 Solutions
Registered: