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Level 1: Joiner
Posts: 1
Registered: ‎19-04-2019
Accepted Solution

Phone bill

I am writing because I have just realised on my latest bill that I have been being charged extra each month for premium text services. These texts were marketing texts about coupons that I have been receiving. I was never made aware that these texts were costing me money and I have not replied to them. Receiving the texts has been costing me £1.25 for each text and just this month has cost me an extra £11. Looking back I have realised that this has been going on since last November and was not aware. Is there anything I can do to get this mo eye back?
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Level 23: Casual Specs
Posts: 2,986
Registered: ‎03-08-2018

Re: Phone bill

[ Edited ]

Hello @Timan 

 

Very sorry to hear you have been scammed.  Look at this link it will be helpful

 

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

 

 

htthttps://community.o2.co.uk/t5/Discussions-and-Feedback/Tips-to-avoid-unexpected-charges-on-your-b...

 

Good Luck 

Ring Customer Services and get a Bar all Direct to bill debits

and Bar Premium rate Services to your phone.

 

 



Posts: 86,952
Topics: 529
Solutions: 10,961
Registered: ‎04-04-2012

Re: Phone bill

@Timan we have a community petition here https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 86,952
Topics: 529
Solutions: 10,961
Registered: ‎04-04-2012

Re: Phone bill

A useful information resource here too https://payforitsucks.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)