Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Level 1: Joiner
Posts: 1
Registered: ‎06-02-2019

Pending payment

I seem to have apending payment from my account after trying to order a new phone yesterday. My bank stopped the payment untill I confirmed it was me and then told me to re-submit it.


I tried again and it got declined (not the payment from a credit perspective), after spekaing to a help advisor in credit referals, I have been told due to the application being accepted once (assuming thsi is the one the bank declined the payment for) the second application has been declined. I was advised this first applciation is stopping anything else and need sprgressing (or cancelling).


Customer services don't seem to understand the problem as they can't see an order on my account and the online chat keep telling me to ring equifax about my credit.


I am really struggling here and just going rounmd in circles, the 'offer' I was ordering ends today so assuming they won't be able to honour the price unless it gets resolved today. I don;t want to try placing the order again as I'm worried baout it affecting my credit rating if it declines and ther eis already this payment pending from my account.


I have asked multiple times to speak to a manager or a complaints team but this has been refused,  i just need someone to take ownership of the problem!


Posts: 92,867
Topics: 540
Solutions: 11,951
Registered: ‎04-04-2012

Re: Pending payment


Can you help here please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,421
Registered: ‎18-04-2018

Re: Pending payment

Hi @Rebecca, and sorry to hear you're having some issues with your order! I'd get someone to look into it from my end, I'll send you a Private Message now to get a few more details first slight smile


Thanks for the mention @MI5!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy