on 20-10-2020 13:13
Solved! Go to Solution.
on 20-10-2020 13:17
Once the device is paid off, you can cancel the airtime or change the tariff to any other one you like on O2.
Guide: How does O2 Refresh work?
on 20-10-2020 13:17
Once the device is paid off, you can cancel the airtime or change the tariff to any other one you like on O2.
Guide: How does O2 Refresh work?
on 20-10-2020 13:25
on 20-10-2020 13:25
on 20-10-2020 13:25
on 02-01-2021 19:38
Hi Both,
Any chance you know the best way to do this, I spoke with someone on the chat via the app whom said this cant be done? I'm hoping to pay off the total and move to sim only
on 02-01-2021 19:48
on 02-01-2021 19:48
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
on 02-01-2021 20:10
on 02-01-2021 20:10
thank you so much for replying so quickly, I will try that tomorrow (if they're open and get it sorted). Thank you again I really appreciate that!
on 02-01-2021 20:20
on 02-01-2021 20:20
8.00am to 6.00pm tomorrow @minirider11
on 02-01-2021 21:58
@Martin10 wrote:
I’m looking to pay off the balance for my 2 phones.I still have about 12 months left. My question is, if I do pay off the device plan early, do I still have to wait for 12 months before I can change the airtime plan?
Thanks
If you log on to your account on the O2 website, click the device/telephone number, there is a tab at the top that says "Make a payment".
You will then see options to pay for your airtime and device.
on 02-01-2021 22:01
on 02-01-2021 22:01
@cwmparc wrote:
@Martin10 wrote:
I’m looking to pay off the balance for my 2 phones.I still have about 12 months left. My question is, if I do pay off the device plan early, do I still have to wait for 12 months before I can change the airtime plan?
ThanksIf you log on to your account on the O2 website, click the device/telephone number, there is a tab at the top that says "Make a payment".
You will then see options to pay for your airtime and device.
You can only pay the current months device bill that way.
Overpayents require a call to customer service as advised.