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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 254944 Views
  • 2 replies
  • 2 kudos

Resolved! Order is being reviewed for 4 days

I placed an order with a phone plan, it did said it would take up to 24h but still haven't received an email and it's been almost 4 days.Upfront payment +deposit pending online.How long is it gonna take to know if my order has been approved or denied...

Eleonora by • Level 1: Joiner
  • 1958 Views
  • 7 replies
  • 0 kudos

Resolved! Data Allowance

Hi, I increased my data allowance last month, but this month althought on my app I still have data to be used I received text that I'm out of data, Basically on the app data is still showing but looks like I cannot use it

JustynaK by • Level 1: Joiner
  • 547 Views
  • 2 replies
  • 0 kudos

Resolved! Bolt on

One GB of data cost £10.50 so it's a one off so will that one payment give the GB every month without having to pay it no more also will my contact start again if I take the one off payment thanks bongo

Bongo1 by • Level 1: Joiner
  • 1293 Views
  • 3 replies
  • 0 kudos

Out of stock order??

Says my order is out of stock and can never get through to an actual person to ask when it will be back in stock ???

Alex2020 by • Level 1: Joiner
  • 1393 Views
  • 7 replies
  • 0 kudos

Resolved! Change payment date

HiI would like to know how can I change the payment date on app?When I try it always changes to the same page and the option to change the date never appears.

Allan91 by • Level 1: Joiner
  • 754 Views
  • 1 replies
  • 0 kudos

Tariff change

I received an email today saying my tariff has now changed, with a higher data usage. I have not asked for this, are O2 realigning their tariffs or do i need to contact customer service to dispute this?

Bigfoot by • Level 1: Joiner
  • 4628 Views
  • 15 replies
  • 0 kudos

Data usage

I have 10g of data on my contract I’m wondering can I lower it? I barely use half of my data? Iphone11, had my contract for a few months now. Thank you in advance

Laura1990 by • Level 1: Joiner
  • 442 Views
  • 1 replies
  • 0 kudos

Sim arrival

I have not received my sim year and it’s been 5 days since I got a message saying 1-3 days

Resolved! Porting

My phone is due an upgrade. I have found a good deal through another company. The new pay monthly sim contract is still with O2- how do I go about porting my current O2 number to a new O2 sim?

Jdj2603 by • Level 1: Joiner
  • 505 Views
  • 1 replies
  • 0 kudos

Resolved! Nhs discou

Do you get nhs discount on 02

S4848 by • Level 1: Joiner
  • 305 Views
  • 1 replies
  • 0 kudos
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