Paying off phone

[Martin10]

I’m looking to pay off the balance for my 2 phones.I still have about 12 months left. My question is, if I do pay off the device plan early, do I still have to wait for 12 months before I can change the airtime plan?
Thanks

[MI5 · Accepted solution]

@Martin10 

Once the device is paid off, you can cancel the airtime or change the tariff to any other one you like on O2.

Guide: How does O2 Refresh work? 

[Martin10]

Thank you, that’s what I was hoping to hear.

[MI5]

You're welcome mate

[minirider11]

Hi Both, 

Any chance you know the best way to do this, I spoke with someone on the chat via the app whom said this cant be done? I'm hoping to pay off the total and move to sim only 

[MI5]

@minirider11 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[minirider11]

thank you so much for replying so quickly, I will try that tomorrow (if they're open and get it sorted). Thank you again I really appreciate that! 

[MI5]

8.00am to 6.00pm tomorrow @minirider11 

[cwmparc]

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@Martin10 wrote:
I’m looking to pay off the balance for my 2 phones.I still have about 12 months left. My question is, if I do pay off the device plan early, do I still have to wait for 12 months before I can change the airtime plan?
Thanks

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If you log on to your account on the O2 website, click the device/telephone number, there is a tab at the top that says "Make a payment".

You will then see options to pay for your airtime and device.

[MI5]

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@cwmparc wrote:

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@Martin10 wrote:
I’m looking to pay off the balance for my 2 phones.I still have about 12 months left. My question is, if I do pay off the device plan early, do I still have to wait for 12 months before I can change the airtime plan?
Thanks

---

If you log on to your account on the O2 website, click the device/telephone number, there is a tab at the top that says "Make a payment".

You will then see options to pay for your airtime and device.

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You can only pay the current months device bill that way.

Overpayents require a call to customer service as advised.