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Paying off phone

Martin10
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I’m looking to pay off the balance for my 2 phones.I still have about 12 months left. My question is, if I do pay off the device plan early, do I still have to wait for 12 months before I can change the airtime plan?
Thanks
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MI5
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@Martin10 

Once the device is paid off, you can cancel the airtime or change the tariff to any other one you like on O2.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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@Martin10 

Once the device is paid off, you can cancel the airtime or change the tariff to any other one you like on O2.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin10
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Thank you, that’s what I was hoping to hear.
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MI5
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You're welcome mate slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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minirider11
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Hi Both, 

 

Any chance you know the best way to do this, I spoke with someone on the chat via the app whom said this cant be done? I'm hoping to pay off the total and move to sim only 

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MI5
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@minirider11 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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minirider11
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thank you so much for replying so quickly, I will try that tomorrow (if they're open and get it sorted). Thank you again I really appreciate that! 

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MI5
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8.00am to 6.00pm tomorrow @minirider11 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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cwmparc
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@Martin10 wrote:
I’m looking to pay off the balance for my 2 phones.I still have about 12 months left. My question is, if I do pay off the device plan early, do I still have to wait for 12 months before I can change the airtime plan?
Thanks

If you log on to your account on the O2 website, click the device/telephone number, there is a tab at the top that says "Make a payment".

You will then see options to pay for your airtime and device.

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MI5
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@cwmparc wrote:

@Martin10 wrote:
I’m looking to pay off the balance for my 2 phones.I still have about 12 months left. My question is, if I do pay off the device plan early, do I still have to wait for 12 months before I can change the airtime plan?
Thanks

If you log on to your account on the O2 website, click the device/telephone number, there is a tab at the top that says "Make a payment".

You will then see options to pay for your airtime and device.


You can only pay the current months device bill that way.

Overpayents require a call to customer service as advised.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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