Pay & Go. You can pay, but you can never go.

[Anonymous]

I bought O2 Pay & Go with the exact purpose to use it a year later abroad. I was asured in store that the Pay&Go phones are not locked for O2 mobile network. Being on holiday in Europe I had a problem with a local sim-card. On coming back I called the Customer Support and they say: No, no it's not us. It was that European network.
Now I am in the US, wasting a month for awaiting for unlocking details. Having been promised twice so far to check my email, spent hours chatting with agents just to be asked againn and again to top up and only than they will send me the unlocking details.
Eventually, I qiuted saying good bye to O2 and just feel sorry for wasting my time and money on roaming with them.
Every time I asked them to unlock my phone they asked me for new additional info, and then told me to wait for a week, then for a week and now more than 30 days later and an unfair request to top up 15 pounds maintaining balance (which I can't spend on anything. It should be there for yet another 7 days) I am still with a locked phone. I've just given up.
Stay away from O2. There are much better mobile networks in the UK.

[Liquid]

£15 is for the unlock as payment. I don't think O2 sell unlocked phones. I think you may unfortunately have been misled

[Anonymous]

Ok, well sorry to hear about your issues. The store told you incorrectly

Out of interest did you check when in the Uk to see if it was unlocked before assuming it may work abroad?

I think you having issues with O2 personally is one thing but to say there are better mobile networks without having used them all with your issue is a little judgemental.

[Anonymous]

I had Orange before O2. I changed because of the phone I liked in store. I didn't mind paying 15 pounds. I am talking about the way I was treated with a misleading info in store, on the phone, in online chats. I was NOT told about 15 pounds "maintaining balance". I was told sth like I had to have 15 on my account. I had. And waited. Then contacted O2 again, was said that I would get the unlocking details within 5 days. Today I suddenly get new demands that were not proved anyhow to me.

[Anonymous]

yes, I checked if the phone was locked. I called customer support. And told them I was going abroad and might need to use a different network card. They said: Go for it

[Anonymous]

Sorry, maybe I was not clear with my message. Have you when in the UK checked rather than taken the word of a Customer service advisor that the phone is unlocked by trying a non o2 sim card?

[Anonymous]

I was in Ukraine. Tried there. It didn;t work. I got back, called the customer support and they told me that the phone should have worked. They don't know why it didn;t work. It must have been that other sim-card that didn't work etc

[Liquid]

You can only unlock when your in the uk. You have to be on the network to unlock before you can leave the country sorry mate

[Anonymous]

I was in Ukraine. Tried there. It didn;t work. I got back, called the customer support and they told me that the phone should have worked. They don't know why it didn;t work. It must have been that other sim-card that didn't work etc. Of course I should have tried harder to maintain the truth and find out the real reason, but now I am in the US and when I get back I won't renew my O2 service. I'll switxh the network, 'cos I've had enough. Waiting for weeks for the unlocking details! Those ones I was promised to receive. Just today I found out that I have to top-up and wait for 7 more days. I won't top up or wait any longer. And of course I'll make all kinds of possible complaints.

[Anonymous]

I can unlock only in the UK? really? Not the info I got today from O2 agent.
Has anyone ever managed to do that? Unlock from O2 legally? Sorry for my irony, but I think it's an urban legend