Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay Monthly to Pay and Go Go Go

Hi all. I have just move from O2 pay monthly (where I have been for many years) to pay and go go go keeping my number. From what I can understand from the t&c's I automatically qualify for a double allowance if I top up my phone with £20 for the £10 ...

Resolved! No longer receiving texts from Canada on PAYG International Sim?

Hello,For the past few days I haven't been able to receieve texts from Canada. I can still send texts to Canada which are received, as well as able to phone mobiles in Canada, but no texts from there get through to me. My girlfriend has already check...

Resolved! Family bolton

I have had my family bolton for nearly two weeks. i added three numbers. Two are active and the third says active but everytime i call the number i get charged. i raised this issue with o2 last week and on tuesday and they raised it with their tech t...

Can't make international calls

Hello, I've just had a catastrophic experience of the 'help' of the O2 customer service chat. I was probably speaking to a robot, otherwise I can't really explain what was going on in the 'Guru's' mind. I'm trying to call a landline abroad, but my ph...

Resolved! Early Upgrade

Hello all, Do O2 currently offer a route to early upgrade (I know they did a couple of years ago)? To make things straight, I DO NOT want to get out of paying anything (seen those Qs before)!! I essentially would be willing to pay off the balance of ...

Resolved! Direct Debit and No Phone

I ordered a phone 2 weeks ago and had a confirmation email etc. Not heard anything since. Monthly Direct Debit was set up and has been taken out yet I don't have a phone and haven't heard anything from O2. Has anyone else had similar experience?

Resolved! Changing Sim/Number on a Pay Monthly Contract (A bit complicated)

In January 2012 I took out a 24 month contract with O2 on an iPhone 3gs for my wife. She decided that the tariff was not enough for her usage so took the O2 sim out and replaced it with an 18 month T Mobile sim. She decided not to to keep the O2 mobi...

Voicemail 901

When is Voicemail 901 going to return to the network, its been off nearly 24 hours

Resolved! O2 OpEn CoDe

I think I know what the answer will be (no!!)but ill ask the question anyway.Can I use an o2 open code discount eg £75 credit on tarifs over £20 as well as getting my 30% off line rental as i work for a retailer who is a partner of o2.Would it be one...

Resolved! Data Allowance

I continually run out of my data allowance every month. Is there a way I can exchange some of my talk time for more data time so as not to alter my monthly charge. My partner is with 3 mobile and she gets unlimited data at a much lower rate than I am...

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