Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Absolutely sick of constant reception issues

Can anyone explain to me why on earth my data drops down from 4G to G EVERY day after 1pm?? I didn't used to have this issue but the last couple of weeks it is happening every day without fail. The hilarious thing about it is that it only happens on ...

Resolved! Delivery

Bought a phone from O2 today expected it to be delivered tomorrow . But not till Monday . Thought Saturday was a working day these days lol . When I said I wanted to cancel they said I will transfer you to that department . When they did that departm...

Resolved! iPhone 6 mistakenly locked to O2

Here in desperation as I did something rather silly when I received my iphone 6 from car phone warehouse on Vodafone. As I constantly need to use the number I have,and my old phone was far past it's best, I put my O2 sim into my new iphone 6. BIG mis...

Resolved! upgrading issues

hello there, ive been trying to upgrade for the last few hours and failing, all goes well until i need to pay the early fee, i enter my details (card, DD details etc) and it always returns with a "check that the information youve entered is correct" ...

O2 3G is rubbish

Just come back to O2 from three after 3 years because they didn't offer me the business side of I needed. Wish now I'd never bothered. With three I hardly ever lost my 3G signal, with O2 I hardly ever have it. I have iPhone 6 and often travel down th...

I am finding it almost impossible to cancel my contract - please contact me !

PLEASE call me or email me l so I can extract myself from your clutches Peter

Resolved! spanish number

Hello, my sister lives in spain, she arrived in the UK today with her phone that has a spanish number, if i call her or text her will it cost me, i get free call and texts. thank you

Resolved! Being over charged???

I recently purchased an iphone6 after never having any issues with having an iPhone 4 on O2 for over 4 years!! Anyway I have unlimited minutes and texts yet I've been charged nearly £13 for sending texts which do not included pictures and are your bi...

Resolved! Signal

Is anybody having problems with signal in North Lowestoft . Having no signal most of time unless I in town centre . Texts delayed . I have tryed coverage checker which says it fine . Could it be something to do with amount of trees around thanks

Resolved! Breach of contract

after literally months and months of abysmal mobile signal service I am at my wit's end. I am paying for a service I can't receive. I have checked the O2 coverage for my area and it is supposed to be "perfect" however, I rarely get 2 bars of signal (...

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