Pay Monthly Billing Help

[Anonymous]

So basically my bill is due and i cant afford to pay the bill but will be able to pay for it in the first week of January does anyone know if there is anyway to delay your payment as i cant afford to go overdrawn as the charges are so high as found out last month?!

[Bambino]

You will need to call Customer Services on 202, which is free from your mobile. There's no guarantee that they will be able to help, but if you explain your circumstances, they might be able to work something out for you. Not phoning them would certainly result in your account being suspended and your phone being cut off, so I think you should call as soon as you can. Good luck.

[perksie]

Do you know what caused the high charges, can we help with that?

[Anonymous · Accepted solution]

Not that it is a great thing to do on a regular basis but I have been known to forget payment and it is only when I have recieved a text a few days after my Bill date that I have remembered. 

I was in Goa last Year and forgot about paying my bill and I payed it when I got back three weeks later which was three weeks after it was supposed to be paid (naughty me) Payment went through and service was restored with in an hour.

[Bambino]

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@Anonymous wrote:

Not that it is a great thing to do on a regular basis but I have been known to forget payment and it is only when I have recieved a text a few days after my Bill date that I have remembered. 

I was in Goa last Year and forgot about paying my bill and I payed it when I got back three weeks later which was three weeks after it was supposed to be paid (naughty me) Payment went through and service was restored with in an hour.

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I don't think the OP's situation is similar. It sounds as if they're having a difficult time coping with the high charges on a monthly basis. The OP needs to speak to O2 to find a way to pay this month's bill and reduce what they pay each month, if that's possible, on their tariff.

[MI5]

I thought it was the bank charges that were too high for going overdrawn...?

[Bambino]

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@MI5 wrote:
I thought it was the bank charges that were too high for going overdrawn...?

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It's a bit unclear, but I thought the OP meant the monthly charges, not the overdraft.

[Anonymous]

Looks pretty clear from what I have read. OP can not afford the bill at the moment but can the first week in January and is reluctant to use Overdraft as it is bloody expensive for him. 

To the OP, as I said, you may lose signal for a few days but putting off payment till then will not be the end of the world as a one off. 

If you have a direct debit then other than speaking to O2 and cancelling the direct debit you are limited to options. 

Good luck and let us know how you get on.