Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Increase in Pay Monthly charge from April 2026

I have just been informed that my monthly payment will increase from £1.80 to £2.50 from April 2026 - no explanation given! This represents an increase of 20% approximately. As RPI is only 3.9% this month - can this extoronate incresae be explained?

Airtime cancellation

Does anyone know how I go about cancelling my airtime due to the rise next year? The email says I have 30 days to cancel from now, and that is accessible via My o2. Cannot find it for the life of me. TIA

New customer

Have been waiting 72 hours for the credit team to “get back to me”, no way to follow up. Is. O2 always this bad?

Signal drop and zero connection

The signal at home drops and is on 2 bar 4g most of the time. Southgate N london.in east Barnet it was zero connection.

Resolved! Credit check

I sign up new contract on Friday but I am stuck on credit's check does everyone know how sort this thanks.

Can I get a refund for an unused Zone 3 bolt on I no longer need?

I recently travelled to Morocco. O2 sent a text confirming the £3/min call charges and £1/text. I was unable to change my zero spend cap and therefore thought I had no option but to buy a Zone 3 100mb bolt on for £26. I had good access to wifi and di...

Hi

Can anybody help me with vmo2Id sign in problem

Resolved! Charge to mobile not working

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on ...

Poor Quality Refurbished Screen

I recently joined O2 and purchased a "like new" Samsung S23 Ultra. Got the phone and it looked great although it looks like the screen has been replaced at some stage and something doesn't seem right. Firstly the bezel at the bottom of the screen is ...

Missing delivery pin.

Good afternoon team, My smartwatch arrived today unfortunately the driver couldn't leave it because I don't have a pin for delivery. Kind regards John Lewin Taylor

O2

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