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Mark94
Level 1: Joiner
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on ‎23-10-2025 10:21

on ‎23-10-2025 10:21

Have been waiting 72 hours for the credit team to “get back to me”, no way to follow up. Is. O2 always this bad?

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MI5
Level 94: Supreme
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on ‎23-10-2025 10:23

on ‎23-10-2025 10:23

@Mark94 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎23-10-2025 11:29

on ‎23-10-2025 11:29

@Mark94 wrote:

Have been waiting 72 hours for the credit team to “get back to me”, no way to follow up. Is. O2 always this bad?

Frequently 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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jonsie
Level 94: Supreme
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on ‎23-10-2025 12:08

on ‎23-10-2025 12:08

It's ridiculous to be honest

There must be an awful lot of new customers if credit checks are taking this long

Or very few staff working on new accounts

Most companies are now automated for credit checks and only referred to humans if further checks are necessary

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie




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MI5
Level 94: Supreme
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on ‎23-10-2025 12:14

on ‎23-10-2025 12:14

Is anyone surprised though?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎23-10-2025 12:21

on ‎23-10-2025 12:21

@MI5 wrote:

Is anyone surprised though?

Not me for sure!

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie




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pgn
Level 79: Lord of the Boards
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on ‎23-10-2025 14:01

on ‎23-10-2025 14:01

@jonsie wrote:
@MI5 wrote:

Is anyone surprised though?

Not me for sure!

Surprise has been replaced by suspicion, occasionally surpassed by some level of flabbergast...

|-- O2 Social Media Team via Facebook Messenger
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