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Level 1: Joiner
Posts: 5
Registered: ‎20-09-2016

Paid bill but still being told im overdue

I paid my bill this morning but still recieving messages to say my bill is overdue
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Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: Paid bill but still being told im overdue

It usually takes a few hours to update @Jacky1
You can always call customer services on 202 if unsure.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Paid bill but still being told im overdue

Hi @Jacky1, did your bill update in the end or are you still stuck? Let us know how you're getting on with this slight smile

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Level 1: Joiner
Posts: 5
Registered: ‎20-09-2016

Re: Paid bill but still being told im overdue

Just been in touch with the bank . The payment is still pending as o2 haven’t taken it... if o2doesnt take it by the 19th the card payment will be cancelled by the bank... in the meantime my service is being restricted . Which I’m not happy about as I made the payment last Friday.
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Level 1: Joiner
Posts: 5
Registered: ‎20-09-2016

Re: Paid bill but still being told im overdue

Problem has not been solved
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Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: Paid bill but still being told im overdue

You’ll need to chase customer service @Jacky1 to see why they haven’t taken the payment. 

You or admin can remove the solution until the problem has been corrected. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Paid bill but still being told im overdue

[ Edited ]

Hi @Jacky1, did you make any progress with this since the last time you posted? Has Customer Service been able to give you more information on what's happening?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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