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Level 1: Joiner
Posts: 2
Registered: ‎17-05-2018
Accepted Solution

Cut off

Hi i have been cut off but my 02 app shows me i have nothing to pay ?
Level 1: Joiner
Posts: 2
Registered: ‎17-05-2018

Re: Cut off

The automated phone call says i have £7 to pay ?

And now i cant even pay it as it wont let me make calls ?

For being a customer with 02 this long should i really be getting cut off for just £7 ????
Posts: 117,666
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: Cut off

Hi @Lou93 use the methods here to contact customer services http://www.o2.co.uk/contactus

It depends how long the debt has been outstanding, not the amount, which determines if you get cut off or not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 70: Enigma
Posts: 17,361
Registered: ‎31-03-2010

Re: Cut off

@Lou93 You can call O2 from any phone on 0800 032 1402.

You didn't actually say how long you've been with O2, but if it's been a long time, why don't you have a Direct Debit in place?


Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Cut off

I'm sorry to hear you're running into some issues with your contract @Lou93. Did you make some progress with the advice above, or receive some more information from Customer Service?

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Posts: 18,243
Topics: 144
Solutions: 111
Registered: ‎11-04-2012

Re: Cut off

I do hope you get it sorted, @Lou93 - but your dilemma reminds me of this quote from a book I quite like:


“An automatic system,” he said and gave a small sigh. “Ancient computers ranged in the bowels of the planet tick away the dark millennia, and the ages hang heavy on their dusty data banks. I think they take the occasional potshot to relieve the monotony.” 
― Douglas Adams, The Hitchhiker's Guide to the Galaxy yahoo

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