Solved: Cut off

Lou93 · ‎17-05-2018

Hi i have been cut off but my 02 app shows me i have nothing to pay ?

MI5 · ‎17-05-2018

Hi @Lou93 use the methods here to contact customer services http://www.o2.co.uk/contactus

It depends how long the debt has been outstanding, not the amount, which determines if you get cut off or not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Lou93 · ‎17-05-2018

The automated phone call says i have £7 to pay ?

And now i cant even pay it as it wont let me make calls ?

For being a customer with 02 this long should i really be getting cut off for just £7 ????

MI5 · ‎17-05-2018

Hi @Lou93 use the methods here to contact customer services http://www.o2.co.uk/contactus

It depends how long the debt has been outstanding, not the amount, which determines if you get cut off or not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎17-05-2018

@Lou93 You can call O2 from any phone on 0800 032 1402.

You didn't actually say how long you've been with O2, but if it's been a long time, why don't you have a Direct Debit in place?

I DO NOT WORK FOR O2

EmilieT · ‎18-05-2018

I'm sorry to hear you're running into some issues with your contract @Lou93. Did you make some progress with the advice above, or receive some more information from Customer Service?

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pgn · ‎18-05-2018

I do hope you get it sorted, @Lou93 - but your dilemma reminds me of this quote from a book I quite like:

“An automatic system,” he said and gave a small sigh. “Ancient computers ranged in the bowels of the planet tick away the dark millennia, and the ages hang heavy on their dusty data banks. I think they take the occasional potshot to relieve the monotony.”
― Douglas Adams, The Hitchhiker's Guide to the Galaxy

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