Paid bill but still being told im overdue

Jacky1 · ‎11-05-2018

I paid my bill this morning but still recieving messages to say my bill is overdue

MI5 · ‎11-05-2018

It usually takes a few hours to update @Jacky1
You can always call customer services on 202 if unsure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎14-05-2018

Hi @Jacky1, did your bill update in the end or are you still stuck? Let us know how you're getting on with this

→ Access for You: Registration - Find out how to register for our Access for You service.
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Jacky1 · ‎16-05-2018

Just been in touch with the bank . The payment is still pending as o2 haven’t taken it... if o2doesnt take it by the 19th the card payment will be cancelled by the bank... in the meantime my service is being restricted . Which I’m not happy about as I made the payment last Friday.

Jacky1 · ‎16-05-2018

Problem has not been solved

MI5 · ‎16-05-2018

You’ll need to chase customer service @Jacky1 to see why they haven’t taken the payment.

You or admin can remove the solution until the problem has been corrected.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎18-05-2018

Hi @Jacky1, did you make any progress with this since the last time you posted? Has Customer Service been able to give you more information on what's happening?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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