Overcharged?!

[Anonymous]

How is it that I’ve had a text message telling me that my bill will be over £427 this month and when checking my acco My I was charged over £300 last month too?! But in the last 11years I have not gone over £22?! All on calls over 800 minutes....I’m on simplicity. My mother passed away in October the charges kicked in two weeks after she passed. Although I was in shock I would have appreciated a message telling me that I had gone over my inclusive minutes....I can’t afford this. Why do I do?

[MercedesS]

Hello @Anonymous,

This must be so hard for you... I'm really sorry for your loss. 

As they said, the O2 community is a group of customers like you and you need assistance with your account. Please, follow their advice and find the best way for you to get in touch with Customer Service here. They can help you by checking and raising a case to investigate further if needed.

Keep us posted, if possible, in case there's anything else we can do for you.

And welcome to our community. We are here for you 

[Anonymous]

I was given a credit of over £260 a few days ago then I got a letter from the complaints dept saying that my bill was not £267 but £509!!!! I’m livid!

[jonsie]

---

@Anonymous wrote:
I was given a credit of over £260 a few days ago then I got a letter from the complaints dept saying that my bill was not £267 but £509!!!! I’m livid!

---

I can imagine why that would do thst

[MI5]

How did they work that out?