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Overcharged?!
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on 30-11-2017 21:45
Re: Overcharged?!
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on 30-11-2017 21:49
Unfortunately, you may find you have to pay, even if by installments, but contact customer services on 202 and explain to see what they can do for you.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Overcharged?!
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on 30-11-2017 21:52
Re: Overcharged?!
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on 30-11-2017 22:00
The text you got was because your bill was so high compared to what they see as normal usage.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Overcharged?!
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on 30-11-2017 22:17
I sympathise with you for your loss compounded by receiving the very large bills.
I appreciate what you are going through and I know how many calls I had to make when my parents and my wife passed away and coming from a large family I spent a lot of time on the phone. Most of that time was spent using a landline though I pretty sure I would have had a good idea that I would have been going way over my allowance using my mobile.
Call them as soon as possible. There is a dedicated department to help you with this.
Oi believe it's the payment management team though someone will hopefully correct me if I'm wrong.

Re: Overcharged?!
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on 30-11-2017 22:45

Re: Overcharged?!
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on 30-11-2017 22:46
Re: Overcharged?!
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on 30-11-2017 22:54
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Overcharged?!
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on 30-11-2017 22:56
Call between 8-8.30am as that’s the quietest period

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on 01-12-2017 08:40