Overcharged?!
on 30-11-2017 21:45
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on 30-11-2017 21:45
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on 30-11-2017 21:49
Unfortunately, you may find you have to pay, even if by installments, but contact customer services on 202 and explain to see what they can do for you.
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on 30-11-2017 21:52
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on 30-11-2017 21:52
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on 30-11-2017 22:00
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on 30-11-2017 22:00
The text you got was because your bill was so high compared to what they see as normal usage.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 30-11-2017 22:17
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on 30-11-2017 22:17
I sympathise with you for your loss compounded by receiving the very large bills.
I appreciate what you are going through and I know how many calls I had to make when my parents and my wife passed away and coming from a large family I spent a lot of time on the phone. Most of that time was spent using a landline though I pretty sure I would have had a good idea that I would have been going way over my allowance using my mobile.
Call them as soon as possible. There is a dedicated department to help you with this.
Oi believe it's the payment management team though someone will hopefully correct me if I'm wrong.
on 30-11-2017 22:45
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on 30-11-2017 22:45
on 30-11-2017 22:46
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on 30-11-2017 22:46
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on 30-11-2017 22:54
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on 30-11-2017 22:54
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 30-11-2017 22:56
Call between 8-8.30am as that’s the quietest period
on 01-12-2017 08:40
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on 01-12-2017 08:40