Over charged for extras

[Arasheed]

My original price was 10 per month then I was charged for extras on top of that I hadn't been charged before why now I haven't even got a selected extra it's from before my tariff change but it shouldn't be 9 pounds extra 

[Bambino · Accepted solution]

@Arasheed You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
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Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
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Edit: Also see this guide: Have you fallen for or been conned into a premium ... - O2 Community

[jonsie]

Check this link

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

[Breanna]

Hi @Arasheed were you able to get in touch with O2 to find out where these charges are coming from?