Out of Warranty, but brand new phone!

[Anonymous]

I bought a Nokia Lumia 520 the end of last month, when it arrived the screen was chipped and didn't work. So I phoned up the O2 helpline which advices me to return the item which I did, I've been tracking the items progress and it has finally arrived at the repair centre, but I noticed it said the phone was 'device was found to be out of warrenty quotation raised', has this happened to anyone else or can anyone give me some advice?

Thank you

[Anonymous]

Please let us all know how you get on with this.

[jonsie]

Good luck but I can't see how O2 can refuse to replace the phone.

[Anonymous]

Good luck you have everything on your side they have to replace the phone please let us know

[Anonymous]

Hello Everyone!

I took your advice and contacted the customer service department, where a very nice gentleman named Patrick was very helpful.

You were all correct, the phone should not have been sent off for reapir, it was a mistake on the advisor who organised it's behalf. 

Patrick has advised me that I will recieve a new phone on Saturday

Thank you all for your help!

[jonsie]

Great result:smileyhappy:

[MI5]

Someone with sense at last

[aldaweb]

Great news. 

[Anonymous]

A very good reasonable result.

Hopefully you can get back to using your phone ASAP.

[Anonymous]

Great to hear although that's what should have happened in the first place

[Anonymous]

Glad it's sorted @Anonymous !

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