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It sounds like it was damaged in transit.
You need to call CS again and if they won't resolve with a replacement phone escalate it to complaints http://www.o2.co.uk/how-to-complain
You need to call CS again and if they won't resolve with a replacement phone escalate it to complaints http://www.o2.co.uk/how-to-complain
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It sounds like they are suggesting that you have damaged the screen by dropping the phone.
You should have rejected the phone and demanded a doorstep replacement in the first instance as now you may have a battle on your hands.
Try CS first by calling 202 (contract) or 4445 (PAYG) and if they won't help raise a complaint http://www.o2.co.uk/how-to-complain
You should have rejected the phone and demanded a doorstep replacement in the first instance as now you may have a battle on your hands.
Try CS first by calling 202 (contract) or 4445 (PAYG) and if they won't help raise a complaint http://www.o2.co.uk/how-to-complain
I agree with MI5.
If you do get nowhere with this then check to see if you have accidental damage cover on any household insurance or with your bank.
If you do get nowhere with this then check to see if you have accidental damage cover on any household insurance or with your bank.
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Yes. no way should this have been sent for repair. Thrash this out with customer service as you called them straight away. There will be a record of the call. If you get nowhere with customer service, your next step would be the complaint route to the link provided. If you want their phone number PM me.
- 144206 Posts
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Well they did phone the O2 helpline......
- 93187 Posts
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@MI5 wrote:
Well they did phone the O2 helpline......
Exactly. If bought elsewhere the OP would naturally call the retailer concerned.
