cancel
Showing results for 
Search instead for 
Did you mean: 

Order not arrived

Jcj1007
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I placed an order on Friday 10th April. No email to say it’s been despatched although confirmation of order was received. I understand there may be a backlog but having no answers at all is worrying given they’ve taken money out of my account?
Message 1 of 4
461 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 123064 Posts
  • 826 Topics
  • 7472 Solutions
Registered:

@Jcj1007 

You need to wait until it's dispatched, then you will an email with tracking info

Or call O2

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 4
458 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 123064 Posts
  • 826 Topics
  • 7472 Solutions
Registered:

@Jcj1007 

You need to wait until it's dispatched, then you will an email with tracking info

Or call O2

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
459 Views

Bambino
Level 84: Resplendent
  • 23138 Posts
  • 1026 Topics
  • 3685 Solutions
Registered:
Message 3 of 4
457 Views

Jcj1007
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Yes I thought this may be a possibility. Of course I understand delays right now but they asked me to pick a deliver day which I chose today. I would expect that if there were no stock, they should inform customers of this rather than leave them wondering. Not very good customer service. Email and phone are auto replies and no help. 😊
Message 4 of 4
440 Views