Order confirmation confusion

[Aqeela786]

Hi, so I ordered an iPad Pro on a pay monthly contract, last night around 21:30 (UK time).
I’ve had 4 legal documents come through into my emails; Key Information, SECCI, CCA, and T’s&C’s.
I’ve also had an email saying that my order has been received and that they will process it as quick as they can and I should hear from them within 24 hours.
I have also paid an upfront cost of £100 towards the device.
I decided to give Customer Services a call today, just to find out if I had been accepted or not and she said she wasn’t able to tell me and that my order has been referred, meaning she’s not able to give me an answer right now. She said I should get an email by the end of today (which I’ve not received).
I know times are strained at the minute with the current situation so rather than stressing out CS every 5 mins, I was wondering if anybody here had an idea on whether this means I will receive my order or if I have been rejected, please?
Any help is really appreciated. Stay safe everyone!

[MI5]

@Aqeela786 

It sounds like an identity check.

You might be asked to provide further ID but you will be contacted at some point.

[Aqeela786]

Ace! Thanks for getting back to me so quickly!
So with ID checks, I imagine a scan of my drivers licence would do if it comes to that?

[Cleoriff]

@Aqeela786 

I think they are doing credit checks. This is why they said it has been referred.

They should email you if it's been rejected and refund the upfront cost.

If it's been accepted you will get a dispatch email eventually, then you will be able to track via My O2.

[MI5]

@Aqeela786 

Yes, that would be fine.

[Aqeela786]

Thanks for the response! Is this usually a long winded process, do you know?

[Aqeela786]

Thanks for the response! Is this usually a long winded process, do you know?

[MI5]

@Aqeela786 

You should hear back in 48 hours.

[Aqeela786]

Great, thank you!

[jonsie]

Hope they have stock, many customers are waiting for ipads so dependent on what model you ordered.