Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New Sim

Hi, I have just received my new Sim card, I do not wish to have this contract now, how do I contact O2 to cancel this sim contract. I am within my 14 days cancelation period. Thank you

Resolved! Upgrade order.

Hi, my mum recently upgraded her contract and her new phone was supposed to be delivered today. After tracking it using the link from a text message it says “we have received a shipping delay please contact your sender from more information.” This is...

Resolved! SIM card stopped working

Hi, basically yesterday my phone was diverting all my incoming calls to voice mail so I thought maybe change the SIM card. I had a new SIM card sent from O2 a month ago with my last upgrade and decided to activate it. I went ahead and when the recept...

Sim only

My contract ended yesterday and today i moved over to a 12 month SIM only contract as I'm happy with my handset, ive just had a text message from O2 saying my parcel with DPD will be here tomorrow before 11am - I'm not expecting a parcel from o2 - an...

Resolved! Order not arrived

I placed an order on Friday 10th April. No email to say it’s been despatched although confirmation of order was received. I understand there may be a backlog but having no answers at all is worrying given they’ve taken money out of my account?

Third party premium charge bar

Hi I have the third party/premium charge as a bar on my account but want it removed and cannot get through to o2 how can I get this taken off?

Resolved! Porting number problem

Hi, I am moving 2 numbers over from Vodafone, one has been ported and had a text (after about 2 days) to say it was being done. The other one, nothing? Can't contact customer services as due to C19 they're too busy and just hang up? How can I resolve...

Resolved! Direct debit

My direct debit was meant to go out on the 11th and hasnt but its saying its paid yet o2 threatening to cut me off I feel so depressed right now

Resolved! Unexpected Charge - need refund

I have been charged £57 (!!!!) for Minutes on last month’s bill and have absolutely no idea why. I have unlimited minutes on my plan, and did not call anyone overseas or spend any time overseas. I’m not able to double check my Feb calls as I only jus...

Resolved! Voicemail & hotspot not working

Since updating my account to monthly sim only, my voicemail and personal hotspot have both stopped working.My connection is also very poor - often I’m unable to stream videos from my phone.

O2

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