Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Apple watch synced

So i got apple watch on pay monthly as a gift for my brother but it’s lynced to my phone number, is he going to be able to sync the watch with his number and phone?

Phone registration

Bought new phone transferred data to new phone but whentry touse it says phone not registered to network. How do I register it?

Select zero spend cap

Can i set a zero spend cap via the app? Cant speak to anyone @ o2 at present..

New phone door swap!

Hi, Has anyone done a door swap before? I bought an iPhone 11 two weeks ago and have had a few problems with it charging as it faulty, anyhow finally managed to get through to them on live chat today and they are arranging for a door swap. Im assumin...

Any way to speed up the unlocking process for a key worker please?

Hi o2, I am an o2 customer. My son is a key worker. His old phone died and I have given him my old iphone6 to use. The phone is locked to o2 and he wants to use it with another network. I filled out the online form requesting an unlock, supplying the...

Making calls

I have a Samsung Gakaxy Tab A tablet bought last October. I have mobile data and call making facility. Everytime I try to make a call it cuts off straight away. I have only tried making calls from it this week and cant work out what to do. Can anyone...

Resolved! Can I cancel for free?

Hi all, have a question regarding my contract I have roughly 6 months left on my contract and I wish too leave O2 however bit unsure if I would have to pay anything. It offers me the option to upgrade for free with O2 refresh but I don’t wish too, wh...

I've logged into my 02 account and the number I've ported over to 02 isn’t listed

Hi, yesterday I've changed over to 02 from another network. I'm waiting for my Sim to arrive... I've logged into my 02 account and notified the number I've ported over to 02 isn’t listed, it’s another number. Does anyone know if this is normal? I'm g...

New tariff

Hi,I recently received a letter saying I am beyond my minimum contract term and I’m being moved to a new 30-day rolling refresh contract, which will save £11 a month. However, I have just received a text message which says my monthly plan will stay a...

Can't receive text messages after porting number from EE

Hi Everyone, Hope someone can help me as I can't get through to O2 and there is no web chat etc available, and they dont respond to facebook messenger either. I have recently got a new android phone on O2 pay monthly contract and ported my number ove...

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