Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Returned Device

Hi All,I returned my Apple Watch and it got delivered to o2 on Tuesday morning, then on Wednesday I rang them and they said that they marked it as returned, I received the text that it has been returned and they told me it would take a day to cancel ...

Data plan for Apple watch

Can anyone please tell me the monthly cost of connecting an Apple 5 series watch with cellular to my existing monthly data plan? Does the watch then use the data from your phone? I cannot find this info anywhere! The watch will not be purchased from ...

Resolved! Apple ID

I keep receiving update notice on settings App for Apple ID. I am asked for password and then screen shows updating Apple ID I am then asked to enter passcode . When I complete this after a short while I get message to do again. I can’t stop this hap...

Resolved! free smartwatch with contract

Hi there. I have just 02 refreshed to a new Galaxy S20 Ultra with a free smartwatch. How do I go about claiming this watch. Any help will be greatly appreciated.

Cancellation of my refresh contract

I have been with 02 for some time now. I have a refresh contract that I took out in September of 2019. I want to cancel the contract and pay off the money that is owed. I know I have to pay the device plan. Is there any other costs or not to be paid

Replacement sim card

I need a new sim card, with covid 19 predicament I can't seem to order a replacement anywhere, I've cancelled my direct debit till I can get this sorted, any help is appreciated!

How to remove spend cap

Hi I have a spend cap on my pay monthly contract which I wish to remove.How do I go about doing this?

Payment Management Team: non-contactable

Have been advised to contact Payment Management Team (PMT) to set up a payment plan as I am now out of work owing to Covid-19 lockdown. I'm unable to connect with PMT at all - none of the few telephone numbers listed allow this. They are all automate...

Buying Apple Watch

Hi!I am trying to buy an Apple Watch, however when I get through to the last phase, I choose the number I want associated with the watch and then it says I need to set up a direct debit on the account before I can make my purchase?I pay monthly by di...

Volunteer work

Hey all I am currently volunteering for NHS throu a company called life savers Scotland I use my phone a lot mostly data for maps etc but it's really earing my data is there anyway to upgrade but don't want to pay to much as I am on furlough as well

O2

Forum Posts