on 23-04-2020 23:11
on 25-04-2020 11:33
on 25-04-2020 11:33
Actual live chat will be opening sometime next week but Aura is just a virtual response to FAQs.
on 25-04-2020 11:55
on 25-04-2020 11:55
Yes that's what I understood. However the op did say she 'spoke to live chat yesterday'.
I was querying that part of her post.
Veritas Numquam Perit
on 27-04-2020 20:05
on 27-04-2020 20:05
Hi! @Cleoriff Yes, I went onto the 'shop' page and a live chat option popped up, so took my chance! Maybe I got lucky?
Also, another update!
So yesterday, I became 'that customer' and rang CS again to query the "taking longer than expected" text. The lovely gentlemen over the phone explained to me that my order was still showing a 2-week wait form when it was placed and not to worry, I shouldn't be waiting longer than that.
However, this evening I got a text from DHL saying that my shipment will be delivered on Tuesday (although I do reckon it'll be sooner as my apple pencil got delivered the next day, even though DHL said it would be a few days later). I have also had an email from O2 saying that I should expect it tomorrow (fingers crossed) and that I can track the progress in the myO2 account...however, when I log in, all that is showing is the mobile number of the device and nothing else?
I guess it doesn't matter too much as the wait is, finally, almost over!
Thanks to everyone for all your help!
on 27-04-2020 20:08
on 27-04-2020 20:08
on 27-04-2020 20:14
on 27-04-2020 20:14
Great news @Aqeela786
Veritas Numquam Perit
on 27-04-2020 21:12
on 27-04-2020 21:12
Ok, so I've just realised that the text said Tuesday...which I thought meant later on in the week....but actually means tomorrow! I forgot what day what it is today!
on 27-04-2020 21:14
on 27-04-2020 21:14
@Aqeela786 wrote:I forgot what day what it is today!
Join the club @Aqeela786
Veritas Numquam Perit
on 27-04-2020 21:15
on 27-04-2020 21:15
Every day is a bloody Tuesday at my age
on 27-04-2020 21:17
on 27-04-2020 21:17
Boomtown Rats. I hate Mondays.
Veritas Numquam Perit
on 27-04-2020 21:47
on 27-04-2020 21:47
Pleased for you @Aqeela786