Online billing / My O2

[Anonymous]

How long does it take for details of my bill to appear on My O2?  The amount due has changed in the summary but, when I click on 'View my airtime bill' it still shows last month's details.  I disagree with the amount due in November, hence wanting to check.

Also, my minutes have re-set (presumably as of midnight) and My Allowances is showing that I've already used some - is there any way of seeing the details of the call?  Vodafone show unbilled usage on their website but I can't find it on O2.

Thanks in advance.

[Anonymous · Accepted solution]

Hi.

With so much going on with your bill you may want to ring them on 202 to gain clarification.

[Anonymous]

Thanks BOB.  I'll give it a day or so to let their systems update properly and then give them a call.

[Anonymous]

No worries.

I'm sure everything will settle.

[Anonymous]

Problem solved!

I checked My O2 again and it had updated so I called customer services.  The extra charges are for a couple of picture messages (which I knew about) and for insurance.  As I had cancelled the insurance within the 14 day coolling off period I was suprised to be charged.  Apparently the charge will show this month and then be credited in my next bill.  Seems a strange way of doing it but hey ho!

The minutes that have been deducted from this month are ones I used yesterday but didn't update in time.  I think I prefer the way Vodafone billed - the minutes would update and then a few days later the bill would generate meaning everything was deducted from the correct month.  At least I know now!

[Anonymous]

Glad you are sorted for your peace of mind.

[Anonymous]

Well I spoke too soon about this being sorted - no sign of my refund!  It's only a couple of quid but I want it back!  I haven't had a chance to call customer services but I'll be doing that tomorrow...

[perksie]

It can be up to 14 days for a refund to show up.

[Anonymous]

I phoned them on 1st November so I should have definitely had it by now.  I've just phoned (I didn't realise I could phone up until 6pm) and they are going to do a manual credit for next month.

It makes such a difference talking to a UK call centre and I was gutted when I found out O2 was going to be closing them - it was one of the things that made me choose O2.

[perksie]

The UK call centres aren't all closing, the work has been farmed out and many of the O2 staff have been offered jobs.